Who is this course for?

Australian and international healthcare professionals including:

  • Clinical managers and medical heads of departments

  • Surgical and procedural team leaders

  • Directors and officers of patient safety

  • Members of RCA or clinical incident investigation panels

  • "Fantastic thought provoking session that really engaged our teams to consider all facets of incident investigation."

    Previous course participant

    Monika, Manager Community Programs

  • "Presenters were extremely well prepared and provided excellent narratives through out the course. Course was kept relevant, succinct and interactive."

    Previous course participant

    Pari Gurusamy, Obstetrician and Gynaecologist

  • "I am very pleased to have the opportunity to be invited in attending this training by my NUM. As someone who is still junior in the management career, I gained a lot of knowledge about RCA. The speaker is great and session is very informative and interesting."

    Previous course participant

    Florence Ho, CNC

Learning Outcomes

Develop an understanding in:

  • Understand how Root Cause Analysis links with Clinical Incident Management and Quality Improvement as per a Clinical Governance Framework

  • Understand the policy and legislative requirements of undertaking a Root Cause Analysis

  • Have a practical understanding of the steps of the RCA process through a case study

  • Develop skills in conducting staff interviews to identify the sources of clinical process failure

  • Understand the principles which determine ‘strong’ recommendations, as these will have the greatest impact in preventing harm to future patients

  • Know how to structure an RCA report which can be read by multiple audiences

Meet Your Presenters

Assoc Professor Bernie Harrison

MPH (Hons), Grad Cert Med Ed, RN, RM
Associate Professor University of Sydney School of Public Health, Faculty of Medicine and Health
Director, Improvement Academy


Ms Sarah Michael

RN, Grad Dip Quality Management, GAICD


Ms Katie Robinson

MPH, RN, ACHS QIL
Grad Cert Health Services management (Quality and Safety)

See full bio and all Faculty Members ➜ 

Important Booking Information

  • ACHS Member Price

    ACHS Members are entitled to a discounted registration fee. To apply member discount, please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit. If member price is selected by a non-member, an invoice for the difference will be issued.

  • IA Affiliate Price

    If you are a current IA Affiliate please select the IA Affiliate Price when registering. This applies to a single registration only, not group bookings. To learn more about IA Affiliate, please see banner below.

  • International Attendees

    CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees.

  • Payments and Invoicing

    Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. We are unable to issue invoices outside of this system. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes.

  • Cancellation Policy

    The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. *IF YOU WISH TO CANCEL* Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.

  • Support

    If you have any enquiries, please contact us at [email protected]