Partnering with Consumers
Gain a deep understanding of contemporary and best practice approaches to partnering with consumers to improve healthcare services.
Price | From $142 AUD
The ACHS Improvement Academy is pleased to provide an interactive training session on Partnering with Consumers to Improve Healthcare Services.
In keeping with Standard 2 NSQHS second edition, organisations are required to have: Consumers as partners in planning, design, delivery, measurement and evaluation of systems and services and patients as partners in their own care, to the extent that they choose.
“Our world is rapidly transforming and with that the expectations of our clients and patients, I strongly commend this workshop to all healthcare professionals and consumer representatives.” - Assoc Professor Bernie Harrison
This is a 3-hour training session, which is a total of 3 CPD points. (CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees)
Please note: Registrations are made through Eventbrite, so when you select your chosen date you will be taken to the Eventbrite site to book.
Pricing
| IA Affiliate Price | ACHS Member Price | Price | |||
|
Single Registration |
$150 | Single Registration | $150 | Single Registration | $167 |
| Group Registration |
N/A | Group Registration | $142 | Group Registration | $158 |
Price in AUD, includes GST. Group Registrations are for 3 or more bookings from the same organisation. Prices are subject to change.
Who is this course for?
Australian and international healthcare professionals including:
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Executives, board members, clinical governance directors
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Quality managers, patient safety managers
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Consumer representatives
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Front-line clinicians
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"Very practical - learnings that can very easily be taken back to improve the work I do."Previous course participant
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"Great presenter, Shelley was very clear and concise and knowledgeable."Previous course participant
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"The presenter was very knowledgeable on the subject. The journey mapping using healthcare scenarios was for me the most informative part of the session.."Previous course participant
Learning Outcomes
Develop an understanding in:
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Recognise patient expectations are changing, driven by service expectations set outside the health care industry.
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Introduce design methodology tools to deeply understand the actual lived experience of patients and families.
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Identify opportunities to partner with consumers to improve healthcare services.
Meet Your Presenter
Ms Shelley Thomson
Dip App Sc (NMT), Grad Dip Ult (RMIT), MBA, DipRetail, CertTAA
Director, Experience 360
Shelley is a patient experience advisor, author of ‘Patients For Life’, and accomplished keynote speaker. Her career in the healthcare industry spans more than 30 years, across clinical, operational and commercial sectors, with particular experience in nuclear medicine and ultrasound.
Through her company Experience 360, Shelley delivers sustainable, patient-centred operating models, using service design, journey mapping and training expertise, to businesses who aspire to develop long-term patient relationships based on trust and loyalty. She uses a unique set of strategies based on her experience, real-world results and the latest scientific research to generate faster organisation/practice growth and better outcomes for patients, relatives, staff, practice managers and the community.
Shelley believes that the patient experience is not just about the check-up and diagnosis, and that open communication, listening, trust and empathy hold the key to sound, positive, healthy patient experiences.
Important Booking Information
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ACHS Member Price
ACHS Members are entitled to a discounted registration fee. To apply member discount, please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit. If member price is selected by a non-member, an invoice for the difference will be issued.
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IA Affiliate Price
If you are a current IA Affiliate please select the IA Affiliate Price when registering. This applies to a single registration only, not group bookings. To learn more about IA Affiliate, please see banner below.
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International Attendees
CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees.
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Payments and Invoicing
Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. We are unable to issue invoices outside of this system. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes.
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Cancellation Policy
The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. *IF YOU WISH TO CANCEL* Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.
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Support
If you have any enquiries, please contact us at [email protected]
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