Partnering with Consumers
Gain a deep understanding of contemporary and best practice approaches to partnering with consumers to improve healthcare services.
$190 AUD per person (ex GST)
The ACHS Improvement Academy is pleased to provide an interactive training session on Partnering with Consumers to Improve Healthcare Services.
In keeping with Standard 2 NSQHS second edition, organisations are required to have: Consumers as partners in planning, design, delivery, measurement and evaluation of systems and services and patients as partners in their own care, to the extent that they choose.
“Our world is rapidly transforming and with that the expectations of our clients and patients, I strongly commend this workshop to all healthcare professionals and consumer representatives.” - Assoc Professor Bernie Harrison
This is a 3-hour training session, which is a total of 3 CPD points. (CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees)
Please note: Registrations are made through Eventbrite, so when you select your chosen date you will be taken to the Eventbrite site to book.
Registration
$190 AUD per person (ex GST)
Discounts are available at checkout:
- Staff from ACHS and ACHS International Member Organisations or Improvement Academy Affiliates receive 10% discount
- Group bookings of 3 or more people from the same organisation receive a 5% discount
Prices at the ticket selection and payment pages will include GST and invoices can be requested. Prices are subject to change.
Who is this course for?
Australian and international healthcare professionals including:
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Executives, Board Members, Clinical Governance Directors
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Quality Managers, Patient Safety Managers
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Consumer representatives
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Front-line clinicians
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"Very practical - learnings that can very easily be taken back to improve the work I do."Previous course participant
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"Great presenter, Shelley was very clear and concise and knowledgeable."Previous course participant
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"The presenter was very knowledgeable on the subject. The journey mapping using healthcare scenarios was for me the most informative part of the session.."Previous course participant
Learning Outcomes
Develop an understanding in:
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Recognise patient expectations are changing, driven by service expectations set outside the health care industry.
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Introduce design methodology tools to deeply understand the actual lived experience of patients and families.
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Identify opportunities to partner with consumers to improve healthcare services.
Meet Your Presenter
Ms Shelley Thomson
Dip App Sc (NMT), Grad Dip Ult (RMIT), MBA, DipRetail, CertTAA
Shelley Thomson is Co-Founder and Director of the Patient Experience Agency, a human-centred design consultancy focused on advancing practical, outcomes-driven healthcare improvement. An allied health professional and experienced facilitator, Shelley works with health services to embed Patient-Reported Measures (PROMs and PREMs) and meaningful consumer partnerships into clinical practice, service design and governance.
Her work supports organisations to deliver safer, more personalised and value-based care aligned with the NSQHS Standards, particularly Partnering with Consumers. Guided by the principle “Nothing About Us, Without Us,” Shelley champions the active involvement of patients, carers and communities in shaping care delivery, quality improvement and health system reform alongside clinicians, leaders and digital health innovators.
Important Booking Information
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ACHS Member Discount
ACHS and ACHSI Members are entitled to a discounted registration fee. To apply member discount, please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit. If member price is selected by a non-member, an invoice for the difference will be issued.
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IA Affiliate Discount
If you are a current IA Affiliate please select the IA Affiliate Price when registering. This applies to a single registration only, not group bookings. To learn more about IA Affiliate, please see banner below.
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International Attendees
CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees.
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Payments and Invoicing
Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. We are unable to issue invoices outside of this system. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes.
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Cancellation Policy
The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. *IF YOU WISH TO CANCEL* Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.
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Support
If you have any enquiries, please contact us at [email protected]
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