Who is this course for?

Australian and international healthcare professionals including:

  • Departmental or unit team managers

  • Patient safety specialists, consumer representatives and quality improvement professionals

  • Frontline clinical staff

Learning Outcomes

Develop an understanding in:

  • Explore the key change management models from the literature and the lifecycle steps to manage change (from the initial pitch to long term sustainability).

  • Understand your role in leading workplace change, the role personality plays and how to motive individuals and teams to embrace change and manage stakeholders.

  • Learn key marketing and branding tools used to engage staff and stakeholders in change from health and other industries.

  • Learn how to use gamification to make change engaging and enjoyable.

  • Learn how to use gamification to make change engaging and enjoyable.

  • Understand the role of visual performance measurement and feedback in change.

  • See numerous change management examples from health services across Australia and internationally.

  • Identify a change management challenge and develop a strategy to address it.

Meet Your Presenter

Mr Peiter Walker

B.Sc (Hons Psych.), FCHSM, CHE

Healthcare Consultant & Strategist

Pieter Walker is a seasoned healthcare consultant with over 33 years of experience in strategy, governance, change management, and leadership training across public and private sectors globally. As Principal of Pieter Walker Consultancy, he has led major healthcare reforms, system reviews, and executive leadership programs.

For over two decades, Pieter was the lead consultant for The Health Roundtable, facilitating improvement workshops for over 200 hospitals using benchmarked data to drive innovation, improvement, governance, and patient outcomes. Previously, he served as National Head of Quality, Safety & Improvement for a large hospital network and has advised industries including Defence, Australia Post, various government agencies, and NGOs.

A Fellow and Deputy Chief Examiner of the Australasian College of Health Service Managers, Pieter mentors and leads strategic healthcare initiatives. He currently runs leadership programs for the National Critical Care and Trauma Response Centre and is consulting in AI in health care. He remains dedicated to innovation, sustainability, and excellence in healthcare transformation.

See All Faculty Members ➜ 

Important Booking Information

  • ACHS Member Price

    ACHS Members are entitled to a discounted registration fee. To apply member discount, please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit. If member price is selected by a non-member, an invoice for the difference will be issued.

  • IA Affiliate Price

    If you are a current IA Affiliate please select the IA Affiliate Price when registering. This applies to a single registration only, not group bookings. To learn more about IA Affiliate, please see banner below.

  • International Attendees

    CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees.

  • Payments and Invoicing

    Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. We are unable to issue invoices outside of this system. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes.

  • Cancellation Policy

    The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. *IF YOU WISH TO CANCEL* Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.

  • Support

    If you have any enquiries, please contact us at [email protected]

  • "Loved it, thank you. I have been wanting to action many things discussed today, thank you for giving me tools to make it happen."

    Previous course participant

  • "It has given me the tools and resources to move forward with the changes and quality initiatives I would like to see implemented at Wesley Hyperbaric."

    Previous course participant

  • "Different change management strategies and how to engage staff, gamification and different types of people and how they approach change."

    Previous course participant