This interactive course equips healthcare professionals with practical skills to lead change, respond to resistance, and engage others effectively using real-world healthcare examples.
Change management is critical in healthcare, where services must continually adapt to advances in technology, changing patient needs, regulatory requirements, and workforce pressures. Effective change management helps ensure that transitions, whether introducing new systems, models of care, policies, or processes, are planned, communicated, and sustained successfully.
Through guided discussions and practical activities, participants will apply these concepts to a current change challenge in their own workplace and leave with a clearer strategy, actionable next steps, and greater confidence to lead change in healthcare settings.
This is a 3‑hour training session. We acknowledge attendance and time spent in learning which may be used to apply for CPD points from your professional registration body.
Registration
$190 AUD per person (ex GST)
Discounts are available at checkout:
- Staff from ACHS and ACHS International Member Organisations or Improvement Academy Affiliates receive 10% discount
- Group bookings of 3 or more people from the same organisation receive a 5% discount
Prices at the ticket selection and payment pages will include GST and invoices can be requested. Prices are subject to change.
The course is suitable for healthcare professionals seeking practical tools to lead change, engage stakeholders, support teams through transition, and embed sustainable improvement in healthcare settings.
Clinical leaders and clinicians involved in leading or supporting workplace change, service redesign, or quality improvement in healthcare
Quality, safety, and clinical governance professionals responsible for implementing, communicating, and sustaining change across health services
Nurse Unit Managers, allied health leaders, and other emerging healthcare leaders responsible for guiding teams through change
Service Managers and health administrators leading improvement initiatives, operational change, or new models of care
Educators, facilitators, and improvement practitioners supporting capability building, staff engagement, and change adoption in healthcare settings
Project leads and healthcare professionals involved in stakeholder engagement, communication, and implementation of change initiatives
Understand key change management modelsand describe the lifecycle steps to manage change from the initial pitch to long term sustainability.
Explain your role in leading workplace change, including the influence of personality, motivation, and stakeholder engagement on individual and team responses to change.
Analyse examples of change management approaches used in health services across Australia and internationally.
Identify a change management challenge and develop a practical strategy to address it.
Mr Pieter Walker
B.Sc (Hons Psych.), FCHSM, CHE
Healthcare Consultant & Strategist
Pieter Walker is a seasoned healthcare consultant with over 33 years of experience in strategy, governance, change management, and leadership training across public and private sectors globally. As Principal of Pieter Walker Consultancy, he has led major healthcare reforms, system reviews, and executive leadership programs.
For over two decades, Pieter was the lead consultant for The Health Roundtable, facilitating improvement workshops for over 200 hospitals using benchmarked data to drive innovation, improvement, governance, and patient outcomes. Previously, he served as National Head of Quality, Safety & Improvement for a large hospital network and has advised industries including Defence, Australia Post, various government agencies, and NGOs.
A Fellow and Deputy Chief Examiner of the Australasian College of Health Service Managers, Pieter mentors and leads strategic healthcare initiatives. He currently runs leadership programs for the National Critical Care and Trauma Response Centre and is consulting in AI in health care. He remains dedicated to innovation, sustainability, and excellence in healthcare transformation.
Discounted fees are provided for ACHS and ACHSI Members and IA Affiliates. Please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit.
Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes. Please contact us at [email protected] if you require an invoice for your organisation to pay registration fees.
The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. Cancellations received in writing more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations advised in writing within 7 days of the event will not be refunded, however, transfer of your registration to another person in your organisation or an alternative IA event for the same value is supported.
If you have any enquiries, please contact us at [email protected]
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