The Introduction to Human Factors in Healthcare interactive training focuses on the use of human factors methods to identify and mitigate system problems that cause human errors and patient safety hazards in health care. Basic principles and a variety of human factors tools are discussed and demonstrated through hands-on exercises and examples.

As health care delivery processes and technologies become increasingly complex, human factors engineering can be a powerful approach for proactively reducing harm. These methods can be applied to a range of patient safety improvement efforts, such as identifying design flaws in medical devices, enhancing caregiver-technology interaction, evaluating health information technology solutions, designing less error-prone processes of care, and improving the quality of root-cause analyses.

This is a 3-hour training session. We acknowledge attendance and time spent in learning which may be used to apply for CPD points from your professional registration body.

4 November 2026   |   11am-2pm AEDT Select

Registration

$190 AUD per person (ex GST)

Discounts are available at checkout:

- Staff from ACHS and ACHS International Member Organisations or Improvement Academy Affiliates receive 10% discount

- Group bookings of 3 or more people from the same organisation receive a 5% discount

Prices at the ticket selection and payment pages will include GST and invoices can be requested. Prices are subject to change.

Who is this course for?

  • Clinical leaders and clinicians seeking to better understand how human factors influence safety, performance, and patient outcomes in healthcare

  • Quality, safety, and clinical governance professionals involved in incident review, systems improvement, and risk reduction

  • Nurse Unit Managers, allied health leaders, and other healthcare team leaders responsible for supporting safe practice and reliable care delivery

  • Educators, facilitators, and improvement practitioners building workforce capability in patient safety, human factors, and systems thinking

  • Service managers and health administrators involved in designing, implementing, or improving healthcare processes and systems

  • Healthcare professionals contributing to incident investigation, root cause analysis, or proactive risk assessment activities

  • "Very informative course with plenty of resources to read up on. I can apply the thought processes to the information I receive to assist with reducing mistakes in reporting events."

    Sarah - Data Management Officer, Mental Health Commission.

  • "Highly recommended to give insight into this critical area."

    Previous Course Participant

  • "Peter covered the objectives and greatly increased my knowledge in a relatively short time."

    Previous course participant

Learning Outcomes

After this session you will be able to:

  • Define human factors and explain their relevance to safety and quality in healthcare

  • Recognise examples of human factors that influence care delivery, teamwork, decision-making, and patient outcomes

  • Explain how human factors can strengthen incident investigation, systems analysis, and improvement efforts

  • Describe the role of situational awareness in supporting safe and effective care

  • Identify common contributors to diagnostic error and cognitive bias, and discuss practical strategies to reduce their impact

  • Locate and use selected human factors resources to support learning and improvement in healthcare settings

  • Describe the purpose of Failure Mode and Effects Analysis (FMEA) and its role in proactive risk identification and system improvement

Meet Your Presenter

Associate Professor Peter Hibbert

Australian Institute of Health Innovation, Macquarie University; University of South Australia

Peter Hibbert started his health career as a physiotherapist working in Australia and the United Kingdom for 12 years. Currently, he supports Chief Investigators to manage a $10.8 million grant researching translating safe care into practice. He was an author of the Care Track Australia study – the first population-based multi-condition study of the level of evidence-based care delivered to Australian patients.

He has worked a patient safety consultant and an ACHS presenter running training programs in root cause analysis and patient safety.  Prior to these roles, he was the Associate Director of Patient Safety at the National Patient Safety Agency (NPSA) in London, England where he led and managed clinical teams aiming to reduce preventable patient harm in health care across England and Wales.

Important Booking Information

  • Discounted Registration Fees

    Discounted fees are provided for ACHS and ACHSI Members and IA Affiliates. Please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit.

  • Payments and Invoicing

    Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes. Please contact us at [email protected] if you require an invoice for your organisation to pay registration fees.

  • Cancellation Policy

    The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. Cancellations received in writing more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations advised in writing within 7 days of the event will not be refunded, however, transfer of your registration to another person in your organisation or an alternative IA event for the same value is supported.

  • Support

    If you have any enquiries, please contact us at [email protected]


Register now

4 November 2026   |   11am-2pm AEDT Select

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