Who is this course for?

Australian and international healthcare professionals including:

  • Departmental or unit team managers

  • Patient safety specialists and quality improvement professionals

  • Frontline clinical staff

  • "The presentation was informative, professional and contemporary. An extremely valuable use of time. I feel motivated to tackle data with renewed vigour!"

    Caroline Gafney - Clinical Improvement Officer, SA Ambulance Service

  • "This was a brilliant session to give me a great foundational understanding on data, how to read and interpret it, how to present it and how to further strengthen my own work. The information was presented in an easy-to-understand format and the presenter used a variety of ways of educating the group. Greatly appreciated and fully recommend this training."

    Previous Course Participant

  • "Very knowledgeable trainer, explained concepts clearly. Good amount of interaction."

    Previous course participant

Learning Outcomes

Develop an understanding in:

  • Gain insights into the measurement expectations of organisations with respect to overall governance and accreditation of health services.

  • Understand how the measurement of processes over time allows insight and opportunities to redesign processes of care, specifically related to run charts and statistical process control charts.

  • Relate measurement to Deming's theories of profound knowledge and the concept of special and common cause variation.

  • Understand the basic measurement tools that can be used every day even in the absence of technology

Meet Your Presenters

Assoc Professor Bernie Harrison

MPH (Hons), Grad Cert Med Ed, RN, RM

Associate Professor University of Sydney School of Public Health, Faculty of Medicine and Health

Director, Improvement Academy

Bernie Harrison has over 30yrs experience in health care, as a clinician, researcher and quality and safety (Q&S) expert.

She has extensive experience in designing and delivering Q&S training programs in the Asia pacific region. Her training in quality improvement and patient safety occurred in the USA in 2001 and 2010 as a Fulbright Scholar. She has extensive experience in health care system redesign and has published a Breakthrough Collaborative (Harrison et al Vox Sanguinis 2014) in improving red cell transfusion in the elective surgical setting. She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history.

Her previous positions include: Executive Director of Hospital Performance for the National Health Performance Authority and Director in the NSW Clinical Excellence Commission. Her clinical experience as a registered nurse and midwife in the UK and Australia: maternity and child health, intensive care, aged care and mental health.

See All Faculty Members ➜ 

Important Booking Information

  • ACHS Member Price

    ACHS Members are entitled to a discounted registration fee. To apply member discount, please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit. If member price is selected by a non-member, an invoice for the difference will be issued.

  • IA Affiliate Price

    If you are a current IA Affiliate please select the IA Affiliate Price when registering. This applies to a single registration only, not group bookings. To learn more about IA Affiliate, please see banner below.

  • International Attendees

    CPD points are a requirement for Australian healthcare professionals as part of the conditions of registration to practice in Australia, they may not be applicable to international attendees.

  • Payments and Invoicing

    Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. We are unable to issue invoices outside of this system. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes.

  • Cancellation Policy

    The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. *IF YOU WISH TO CANCEL* Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.

  • Support

    If you have any enquiries, please contact us at [email protected]